HSH Online Repair

Report a fault or request a repair for your home

We'll help sort it out quickly, so you can feel at home.

Enter the email you used when moving in

We'll email you a verification link. Verify it to start your request.

We'll email a link to verify you're a resident. After that, this device stays signed in for about 30 days.

Please add a photo or video — it speeds things up a lot!

Clear images help us diagnose the issue and bring the right person and parts.

Reporting takes just 4 steps

  1. 1Step 1

    Enter your move-in email

  2. 2Step 2

    Open the email and verify

  3. 3Step 3

    Describe the problem and when it happened

  4. 4Step 4

    Add a photo or video to speed it up

Quick tips

  • Describe the fault, where it is, and when it started.
  • Add photos or a video that clearly show the problem.
  • We'll handle it promptly and email you the progress.

For urgent safety issues, contact management immediately.

For example: severe leaks, electrical fire, or a gas smell.